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Terms of trading

The following terms of trading shall apply to all goods supplied by Clarke & Spears International Ltd (referred to in this document as 'The Company') whether manufactured or supplied wholesale.

• All prices are subject to VAT and are Ex. Clarke & Spears International. Prices were correct at the time of printing but we reserve the right to alter prices at any time without prior notice

• Delivery will be charged at cost where appropriate. Please always check with the sales office when ordering to confirm the amount of any charge.

• While we are always delighted to accept verbal orders, these must be confirmed in writing by fax or we cannot be held responsible for discrepancies of any nature. All orders however received will be confirmed to you by our sales office in writing within 48 hours of receipt stating order details, week of delivery and if delivery charges will be levied. This is our understanding of your order and you must notify us immediately of any mistakes, however caused, or we will not entertain claims for discrepancies of any sort.

• Damaged or missing goods must be reported, in writing, within 24 hours of receipt or credit claims will not be entertained.

• If goods are delivered by carrier by signing the delivery document you are accepting that there are no discrepancies or damaged goods. You must either check the consignment thoroughly before signing or sign 'Goods unchecked'. If goods are signed for without comment then it is important to note the Clarke & Spears International will except no claims for damaged or missing goods from that consignment as we are unable to claim insurance ourselves

• Clarke & Spears International reserves title of goods until payment has been made in full. The Company (Clarke & Spears International) reserves the right to recover any goods supplied to the customer irrespective of where the goods are located or on whose premises the goods are located until full payment has been received.

• Overdue accounts will be charged interest in accordance with government guidelines as detailed in 'The Late Payment Commercial Debt Regulations 2002'

• Clarke & Spears International will not be held liable for any loss of profit claims resulting from incorrect deliveries or damaged goods.

• Not all the planters we sell are supplied as watertight and if you have any doubt you must check with the sales office at the time of ordering. Even where planters are supplied watertight the onus is on the customer to check this prior to installation on site. Planters can leak on site due to damage sustained in planting, delivery or while in situ and therefore no credit claims for damage to third party property will be entertained by The Company for damage allegedly sustained from leaking planters. The Company will repair free of charge any planters sold as watertight that are found to be leaking prior to planting.

• Samples will be supplied but will be invoiced at the time of supply. A credit note will be issued if the goods are returned, unused and in saleable condition within two weeks of supply.